Shipping policy
Shipping & Delivery
Last updated: February 23, 2026
At Shopensesame, we prioritize fast, reliable, and transparent delivery within the United States. All orders are fulfilled through our trusted U.S. and international logistics partners, depending on product type and warehouse availability.
Shipping Destination
- United States (Mainland Only): We currently ship within the United States.
Estimated Delivery Times
- Main Devices: 2–5 business days (fulfilled from our U.S. fulfillment network).
- Accessories & Replacement Parts: 8–15 business days depending on warehouse location and product type.
Processing Time
- Orders are processed and dispatched within 24–48 business hours.
- You will receive tracking information via email once your order ships.
Address Accuracy & Changes
- Customers are responsible for providing a complete and accurate shipping address.
- Address changes must be requested within 4 hours of placing the order.
- Once an order has been processed or shipped, modifications may not be possible.
Undeliverable or Returned Packages
- Orders returned due to incorrect address, refusal, or failure to collect may not be eligible for refund.
- Re-shipping fees may apply where applicable.
Tracking & Delivery Confirmation
- All shipments include tracking.
- Delivery timelines are estimates and may vary due to carrier delays, weather conditions, or unforeseen logistical factors.
Taxes
Orders shipped within the United States do not incur additional import duties.
Split Shipments
If your order includes multiple items, products may ship separately depending on fulfillment location and inventory availability.
Questions?
Need help with delivery or tracking? Contact us at info@shopensesame.com