Refund policy

Last updated: November 2, 2026

We want you to love what you sleep on. Our return options depend on the item you purchased. Every product page shows either “30-Day Easy Returns” or “Final sale”, and the Good to Know section explains why.

30-Day Easy Returns

Items marked “30-Day Easy Returns” on the product page can be returned within 30 days of delivery for any reason.

  • Items must be unused, unwashed and in their original packaging.
  • Return shipping is free. We email you a prepaid return label.
  • For some items, we may issue your refund without asking you to send the item back.
  • Your refund is issued to the original payment method once the return is approved and, where applicable, the item is received and inspected.

How to start an easy return: Sign in to your account, open your order and select Request return. You can also email us at info@shopensesame.com with your order number.

Final Sale Items: Damaged, Defective or Incorrect

Items marked “Final sale” cannot be returned for change of mind, but you are always covered if something goes wrong:

  • Damaged, defective or incorrect items: Report within 48 hours of delivery with clear photos or a video of the product and packaging.
  • Functional defects: Report within 30 days of delivery with a video showing the issue.
  • Delivery delays: If tracking shows no delivery within 45 days of shipment, you may request a refund or reshipment.

Email us at info@shopensesame.com with your order number. Once approved, we offer a replacement or a refund.

For sized items such as pajamas and robes, please compare your measurements with the size chart on the product page before ordering.

Health & Hygiene Items

For health and hygiene reasons, the following items cannot be returned for change of mind unless they arrive damaged, defective or incorrect:

  • Items that touch the mouth, nose or ears, such as mouth tape, mouthpieces, nasal strips and nasal aids, earplugs and sleep earbuds
  • Underwear and socks, including sleep socks
  • Hair accessories, sleep bonnets and pillowcases marked “Final sale” on the product page (pillowcases marked “30-Day Easy Returns” can be returned unused, unwashed and in their original packaging)
  • Opened personal care items, such as roll-ons, sprays, mists, oils and candles (unopened items with a “30-Day Easy Returns” label can be returned)

Delivered but Not Received

If tracking shows “Delivered” but you did not receive the package, please contact us. A non-delivery statement from the local carrier may be required before a refund can be issued.

Not Eligible for Return

  • Change-of-mind returns on items marked “Final sale”
  • Used, washed or damaged items returned by the customer
  • Health and hygiene items listed above
  • Orders sent to an incorrect or incomplete address provided at checkout
  • Refused or unclaimed packages

Refund Processing

  • Refunds are issued to the original payment method.
  • Please allow 5–10 business days after approval for the refund to appear.
  • Shipping on our store is always free, so there are no shipping fees to deduct from your refund.

Questions? Contact us at info@shopensesame.com.