Frequently Asked Questions

Shopensesame is a US sleep and wellness store operated by HRZ Group LLC (Wyoming, USA). We bring together pillows, bedding, sleepwear, sleep masks and sleep tech from US partner brands and our own curated line, chosen for what they're made of and fairly priced.

We ship within the United States, and shipping is free on every order. Availability for Alaska, Hawaii, US territories and APO/FPO addresses depends on the item and is shown at checkout.

Items marked Fast Shipping ship from within the US, from US warehouses or directly from our partner brands. Other items ship from our partner warehouses and workshops. Every product page shows its estimated delivery time, so you know before you order.

• Fast Shipping items: 4–8 business days
• Other items: usually 5–15 business days

The exact estimate is shown on each product page and includes order processing. Delivery times may vary during busy holiday periods or because of carrier delays.

Fast Shipping items ship from within the US and usually arrive in 4–8 business days. Look for the gold "Fast Shipping" label, or browse them all in our Fast Shipping collection.

Orders are processed within 24–48 business hours (Monday–Friday, excluding US holidays). You'll receive a shipping confirmation email with tracking once your order ships.

Use the tracking link in your shipping email, or visit our Track Your Order page.

Not always. Items can ship from different warehouses or partner brands, so they may arrive in separate packages on different days. You'll get tracking for each package, and shipping stays free.

If tracking shows no delivery within 45 days of shipment, contact us and we'll send a replacement or issue a refund.

Every product page shows one of two return options:

• 30-Day Easy Returns: return within 30 days of delivery for any reason. Items must be unused, unwashed and in their original packaging. Return shipping is free.
• Final sale: no change-of-mind returns. Damaged, defective or incorrect items are always replaced or refunded.

See our Refund Policy for full details.

The reason is shown under "Good to Know" on each product page. Most often it's hygiene (items that touch the mouth, nose, ears, hair or skin, like mouth tape, earplugs, pillowcases and socks), sizing on sleepwear (please check the size chart), consumables like oils and candles, or items shipped directly from our partner warehouse at a lower price.

Sign in to your account, open your order and select Request return, or email us at info@shopensesame.com with your order number. Returns need our approval before an item is sent back; we'll email you a prepaid label. For some items we may refund you without asking you to send the item back.

• Damaged, defective or incorrect items: email us within 48 hours of delivery with clear photos or a video.
• Functional defects: email us within 30 days of delivery with a short video showing the issue.

Once approved, we send a replacement or issue a refund. This applies to every item, including final sale items.

Refunds go back to your original payment method. Please allow 5–10 business days after approval for the refund to appear.

Sleepwear and robe pages include a size chart in inches. Please compare your measurements with the chart before ordering; some styles run small, so if you're between sizes we suggest sizing up.

No. Our products are designed for sleep comfort. They are not medical treatments and don't replace professional medical advice.

Snoring and sleep-related conditions vary by person. Some of our products are designed to help reduce snoring and improve comfort, but they are not medical cures. If you have a health concern, please talk to your doctor.

Some sleep devices offer optional app control. Setup and compatibility details are on each product page.

Each product page lists its materials and specifications. Certifications are shown when the brand provides them. You can also explore our Material Library.

Please contact us within 4 hours of placing your order. Once an order has been processed or shipped, changes may not be possible.

Please check with neighbors and your building's mailroom, then contact us. A non-delivery statement from the local carrier may be required before a refund can be issued.